Ducati996
Heliman
Location: Apalachin, NY-USA
| We should also addThe insinuation about the blades being fakes, that blades like that are only sold in Asia. Even though I sent pictures of the blades, the original packaging material and a picture of my invoice Century kept making reference to the blades as "IF" they were new.
GrandRc is working with me to solve the issue, but not thanks to Century in any way, but mostly because of the business we had done before. Never in our conversation I stated anything about the performance of the blades. The complain was about the "cosmetics" of the blades and the poor communication skills of whom ever was answering the PMs. I have other sets of Rotortechs and they perform good.
It is sad to read that the blades sent to me in replacement "for free" were checked before shipping. The blades DO have the same paint over-run on them and marks from the mold which are parallel to the leading edge. Sending the blades along with a pre-paid return slip is not going "above and beyond". Any reputable company would do that, companies such as Readyheli and Curtis Y. so Century should not be beating their chest about that. All through out the posting I mentioned the fact that Century send a return slip.
In the End GrandRc will solve the issue, in fact they already have, not because they already sent a new set blades, just because instead arguing with the customer they assume positive intent and work through the problem.
Feedback is a gift...Century should try to listen instead of doubting the customer.
G |
