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HIROBO X-spec - Freya - Sceadu - Shuttle > What a bummer---Hirobo service ...

Zach Sparks
Veteran
Location: Norton Shores, MI

What a bummer---Hirobo service not what it used to be

I guess this could be partially my fault due to not installing the new autorotation unit immediately after I got it but either way I ordered it back in June of 07 and flew with my old auto unit until a crash late summer. I didn't rebuild until a week ago and installed the new auto hub and bearing.

Of course wouldn't you know the bearing is slipping and motor just revs but won't spool up. Literally installed the auto unit during rebuild last week and went to test fly today and won't work.

So I call MRC and gotta send back the old one to get a replacement. I suppose not all so bad because they will replace it but still gotta mess with sending back the old one and then waiting for them to send back the replacement.

I am not necessarily saying I am being treated unfairly because it has been since June of 2007 that I got the unit. I am just saying that it is just not the same. In the past I had a one way bearing for the old auto hub fail after only a couple flights and a lower frame brace was bad out of the box. No questions asked I got new one sent out to me.

Of course now that I have the time to be messing with things and was getting it all ready for this weekend I have to sit and wait again or buy a bearing for the weekend. I guess I think if I were abusing their customer service and had all kinds of bad part claims I could understand.

Times change I suppose.

04-23-2008 09:44 PM

clive45
Veteran
Location: NSW Australia

My first thought would be the bearing is in upside down and therefor working in reverse.

He who dies with the most toys is none the less DEAD

04-23-2008 10:39 PM

cjmonkey
Heliman
Location: Sydney, NSW, Australia

Hi Zach,

I bet every guy on this form knows how frustrating it is to be waiting on parts before you can get airborne.. you have my sympathy. Still, i think it's pretty reasonable that they're prepared to replace the part (new or used) given it's almost 12 months old.

I rekon if you had ordered it last week, and found it to be faulty, then perhaps MRC would more willing to send a new one to you without you having to return the old part first?

04-23-2008 10:47 PM

helidoc2
Senior Heliman
Location: so.cal

I sent a swashplate in 3 weeks ago, called said they would replace it, said it would be in the mail last tues, called yesterday, left a message..no return call..
Yes things have changed, i remember when jeff would say, ones on the way send me yours.
Helidoc2

04-23-2008 10:59 PM

HOMEPAGE

ampex456
Senior Heliman
Location: Bayville, NJ

Hey Zach,

Bummer to hear about that happening. But even if I was there due to the cost of that item and the special promo both Hirobo and MRC afforded us all, MRC would have asked for the damaged one back, even if I was still there, before a replacement was sent out. I understand it is an inconveniece, we all have them at times, just the way it goes.

So I'd ask to be a little patient with Dan or whoever helped you. Things will get back to what you expected/experienced so far.

It was not that way all the time.

. There is "training" involved.

Zach if you need a bearing for the original hub to get you by, I can see if I have one in the shop.

Helidoc, I'd let Dan know about that so he can make it right by ya some way.

I just don't think I'd call things "changed" yet, just a momentay "hiccup". Give things a change to resettle.

I have every reason to believe they are still committed as before. Instead of noting the bad here, when you call into or email Dan or the service dept, maybe present an option to normal expected response. Then if it all goes bad and the grief is earned, let it fly. Call it a learning experience.

But for now, patience will go a long way until things resettle as mentioned above.

The answer is no unless you ask, and the goal is to get the problem fixed quickly, right? Maybe offer you own "training" suggestion

in a good way.

When presented amicably and is rational, you might be surprised at the results.

Hope that helps or put a different perspective on things.

Jeff

Still no problems, only solutions, governed by MARSHALL AMPLIFICATION

04-23-2008 11:51 PM

CT.Chopper
Senior Heliman
Location: Meriden, CT

Come on guys go easy,

im sure there was some things that have gotten "stirred" up since jeff left, MRC had a big transision to make,

Im quite sure things will be sorted out for you very soon.

Rob Landry.

04-24-2008 01:36 AM

Brian Bennett
Key Veteran
Location: Dugway/Tooele UT, USA

"Zach if you need a bearing for the original hub to get you by, I can see if I have one in the shop."

Its really hard to ask for more than that!

B

Team MRC-Hirobo and Model Avionics Rep

04-24-2008 01:54 AM

HOMEPAGE

clive45
Veteran
Location: NSW Australia

It could also be that more restrictions are put on the new guy than were applied to Jeff...He will have to possibly work on things as he fits into the job.

He who dies with the most toys is none the less DEAD

04-24-2008 02:00 AM

Zach Sparks
Veteran
Location: Norton Shores, MI

Jeff

I suppose you just spoiled me a bit the couple times I needed help from MRC. I didn't have to be shmoozy with you about getting something fixed you just did it.

I am not bashing MRC or throwing Dan under the bus for that matter, I suppose I just wanted to hear it get taken care of without the messing around. MRC said it would get replaced and I was glad to hear that. I will also be ready to go flying this weekend since I ended up finding an old auto bearing in my flight box and will switch them out until I get the new one replaced. HEHE, with my luck it will be an old bad one that I forgot to throw out.

Thanks for the offer to dig up a bearing for me, that is the kind of stuff that I am talking about and we all appreciate that effort. I am really aching to get some sport heli flying in. Flying my AP Benzin just doesn't get the heart rate going and I need to get the blood moving. AP is a lot of fun but it really takes A LOT of the fun time out of flying. My X-Spec took a deep back seat when I got the AP stuff going. Hence X-Spec crash in August taking until last week to rebuild.

On the X-Spec though I replaced the clutch, clutch liner, tail servo to a brushless 251

, dampers, went to 6v on all but the tail with Align Regulator and the on board glow

and other little odds and ends stuff and can't wait to get going again. It was all just bad timing and after all the old bearings I had break between my Sceadu and X-Spec the last thing I expected was this new bearing to be bad.

And no, the bearing is not in upside down.

04-24-2008 04:01 AM

helidoc2
Senior Heliman
Location: so.cal

just understand im not here to bash..or anything, just simple expression in a constructive manner...i have been a hirobo guy for a long time and will continue to be. Hirobo has served me well.
Just as MRC has.

04-24-2008 04:19 AM

HOMEPAGE

Zach Sparks
Veteran
Location: Norton Shores, MI

helidoc2

My feelings exactly.

04-24-2008 04:44 AM

Dr.Ben
Elite Veteran
Location: Richmond, VA, USA

I think this is another thread where the title makes things sound A LOT worse than they are/were. Dan has to do things exactly by the book at least for a while. It's a new job for him too, which I'm sure he'd like to keep <g>. I would wager they'll get a new hub out to you promptly.

Ben Minor

04-24-2008 02:07 PM

ampex456
Senior Heliman
Location: Bayville, NJ

Glad to hear your understanding.

I hear your frustration. But it will all sort it self out quickly. DR. Ben was right about the thread title. Hence why I posted about it.

It is going to take some time for Dan to get to know you guys and you guys to get to know him. Once that happens, all will be like before. All it takes is a desire from both sides and it will be good. I know the desire is there on MRC's part.

Glad to hear you found a bearing. My luck would have the same results as your prediction.

LOL

Take it easy.

jeff

Still no problems, only solutions, governed by MARSHALL AMPLIFICATION

04-24-2008 03:46 PM

helidoc2
Senior Heliman
Location: so.cal

we (Hirobo flyers) welcome Dan, once he knows a little of the hirobo community im sure things will run very smooth.
Everyone has had a new job, and it takes a little time.

04-24-2008 05:11 PM

HOMEPAGE

Learn to Fly
Key Veteran
Location: Yalesville Connecticut

Dan is a good guy. Give him a chance!! He has always been helpful, and friendly to me.

Trust is earned, not given. It takes time as well.

Im sure once he knows you all, everything will be just fine.

Jeff
Believe nothing you hear, and half of what you see...

04-25-2008 12:55 PM

windy62
Heliman
Location: USA

Just to see if I understand this correctly,

You have a part that is 1 yr old, A high dollar part at that, you waited until now to install it, it doesn't work properly, and you want them to send you a new one immediately, no questions asked?

Wow.

Kudos to Dan, following someone like JG in the customer service dept, I think he's doing great so far.

windy62

04-27-2008 11:53 PM

Zach Sparks
Veteran
Location: Norton Shores, MI

LOL,

I guess you really missed the point.

04-28-2008 03:07 AM

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HIROBO X-spec - Freya - Sceadu - Shuttle > What a bummer---Hirobo service ...

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