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Synergy R/C Synergy N9 > I agree with Droid...
 
 
shawgl
Key Veteran
Location: Sunny San Diego! Finally!!!

Tell you what, I'll buy a new one for 980 without the mods and roll with that. Sound good? Good to go then, a new one it is. Notice you said you talked to the distributor, not the owners. You can go through life and look at everything negatively if you want but I guess that is what the english are good at. I would be pissy all the time too if I never had food with taste and sh!tty weather all year. Go get some good mexican food and a Corona and smile for once. You will feel better about yourself and that pile of scrap you got there.

In God we trust, everyone else we monitor.
09-16-2006 11:31 AM
 
 
Droid
Elite Veteran
Location: Deep down in the Southwest- UK

Why would i talk to the owners , if you mean JK and TB i bet they are right p!ssed of with all you lot phoning them all the time asking for your a55es to be wiped.

Yeah and good to see you have a little sense go buy a new one.


Hope you get back safe

Quotes may have been changed for my own amusement
09-16-2006 11:36 AM
 
 
inkspot1967
rrProfessor
Location: cranston ri.

lets not forget these 3 things could have happened

1. parts failed
2. not built right
3. pilot error gravity wins

i'm not saying he cant build or fly, these 3 things could have happened this is the first out of how many are out the flying now...

the point of making the TT this way was so all you needed to replace in a crash was the TT itself

Trex700e Ray Nemovi's kit & Tyler Bonta Head
Rave Flybarless
WENZEL CANOPY
Team TomTom
09-16-2006 01:08 PM
 
 
shawgl
Key Veteran
Location: Sunny San Diego! Finally!!!

Well Droid, I don't call them however my friend had some issues and sent an email to their service address and low and behold. Todd emails back with the solution to his issues. Parts were in the mail same day. What more could you ask for? Honestly? Not much more. Well you could ask for some better luck. Other than that I figured all you guys would still be talking smack because you guys had them first. Serves you guys right.

In God we trust, everyone else we monitor.
09-16-2006 01:16 PM
 
 
Spookyeng
Heliman
Location: Gulf Breeze, FL USA

When I talked to Todd, he said he would prefer if people called him instead of posting it here at the chance that they are reading these posts. I would think they have a ton of other things to do. It's kinda like having a problem with your computer and posting it on some forum hoping that a service rep is reading and will e-mail you or call you. If you prefer to not call, just send a E-mail via the Synergy Website and I am sure within a couple of days, max, you will get a response.

Everytime I have called and had to leave a message, Todd has called me back. I have talked with Tood a total of four times and he has answered all questions and concerns. Overall with all the questions I have asked Synergy, they have been more than patient with me, as I ask ALOT of questions. Just my .02. Take it easy.
09-16-2006 01:52 PM
 
 
yugi
Veteran
Location: Maryland

I talked to Todd and Jason face to face at OC Bob’s FF. Todd said if the part is defective he wants to know about it. Call/email him and let him know so he can make it right. He said people are going on RR and complaining before they even call him and give him a chance to make it right! He also said he wants the customer happy; with out the customer there is no Synergy! If you have a problem or issue........CALL!

Yugi

If you keep doing the same thing…...you’re going to get the same results!
09-16-2006 02:12 PM
 
 
inkspot1967
rrProfessor
Location: cranston ri.

yup customer service is top notch they will take care of it just call them

Trex700e Ray Nemovi's kit & Tyler Bonta Head
Rave Flybarless
WENZEL CANOPY
Team TomTom
09-16-2006 02:18 PM
 
 
HATORI
Heliman
Location: uk

after all the complaining droid has done on here i cant see him getting any real joy out of synergy nearly every post negative has been started or heavily contributed by him if you dislike a heli so much sell it dont go on bleating about it
jason and todd have excelent customer service from what ive heard on RR all i can say is ive had excelent service from bob johnston and the rest of the guys at skyline maybe if he had gone too them with issues he had they would have been sorted out
09-16-2006 02:52 PM
 
 
shawgl
Key Veteran
Location: Sunny San Diego! Finally!!!

I bet Droid is that disgruntled guy at work too. Sits by himself all the time. You all know the guy!!!!

In God we trust, everyone else we monitor.
09-16-2006 02:58 PM
 
 
HATORI
Heliman
Location: uk

lets not get personal to the guy
if he has issues with a heli then go too the supplier too get it resolved not come on here moaning about it all the time i think he has been unlucky and do feel sorry that he has had a bad experience with it beause it is a fantastic bit of kit
09-16-2006 03:55 PM
 
 
TYREE
Veteran
Location: Sonoma county

shawgl....

Why don't you stop beating up on someone you ...yourself have described as being unlucky....Huh !?

Are you trying to be...the #1 Ugly American !?

Just curious....

Ty
09-16-2006 06:45 PM
 
 
Helinutnz
Elite Veteran
Location: below 42 South

Like I have said before.....these forums are more damaging than good sometimes. They should be for discussion about heli's in general and not as a forum to bash or expect a manufacturer, distributor, designer etc to read and fix your problems on line! Who said that Runryder was ever the way to complain but for some reason a lot of people get on here as soon as their ice cream falls off their cone as if to look for sympathy or the expectation that some rep will appologise to them and use this forum as a main means of communication.

I had a defective part once in my freya. I wasn't happy with it but from the forum I had read that jeff green was the man to contact. This is what forums are useful for. I pm'd him (note thats private) and he replied with an email address. I put my concern down and had a new part within days. What more can you ask for. I understand that the synergy guys are very concerned about customer satisfaction and sorting things out as soon as they become known to them. But they probably don't have time to troll around on here looking for problems eh!!! Talk directly to them....they have provided the means to do just that.

So stop posting that there is problems with the machine until you have gone through the proper channels to get your concerns sorted.

One other thing...Quote.."Why would i talk to the owners , if you mean JK and TB i bet they are right p!ssed of with all you lot phoning them all the time asking for your a55es to be wiped"
This is half the problem. At least they call and talk to the owners!!!AND GET HELP. you just come on here and whine. This can be typical of the ultra conservative personalities of some non American countries (definately including NZ!) I'd actually take a leaf out of the US guys book and do something wild like make a call or send an email to your local rep.....might just be a pleasnat surprise!
09-16-2006 10:25 PM
 
 
yugi
Veteran
Location: Maryland

I will say it again..... If you have a problem or issue........CALL!


Yugi

If you keep doing the same thing…...you’re going to get the same results!
09-16-2006 10:30 PM
 
 
carcrasher
Key Veteran
Location: east coast

i agree with yugi. If you have a problem call or email Synergy don't come on here or any other forum and bitch about a problem with the kit. JK and TB are very receptive to your calls and emails. i spoke to TB at length at the oc gathering about the issues so far with the kit. the items have been addressed and are being taken care of.
09-17-2006 12:19 AM
 
 
lookup123
Heliman
Location: uk

I'm not taking sides, however, I think some people are getting mixed up between business and personal relationships and the purpose of a forum.

Synergy is a business venture, just because the three main names are so well known in the hobby should not cloud the issues at hand.

I'm too a Synergy owner and if I have issues I will take it to my supplier, however, it doesn't mean I shouldn't raise the issue on a forum this is why so many people read them.

As far as I can see issues have been raised on forums and directly and they are being resolved.

Every time a new model is released, posts occur on many forums asking similar questions and raising the same issues of concern, for example Robbe Milli Pro with the pushrods. Synergy requires no protection.....How they and the distributors re-act and resolve them is how they will and should be measured.
09-17-2006 01:06 AM
 
 
Droid
Elite Veteran
Location: Deep down in the Southwest- UK

I do believe people read things in a completely different context sometimes, I have raised my issues with the UK supplier the correct channel for ME to go as discussed with the UK supplier. Thay could not give me or offer me direct replacement parts for this kit for the initial issues i raised as they do not exist yet, not in the UK anyway.

I closed my TT post as it was turning into a personal conflict and i wasn't running from that it just seemed the thread was going nowhere, unless its informative its no use!

Now some have chosen to modify their TT some have not that is their perogative.

I had tried on numerous occassions to leave messages with synergy RC on the forum but could not seem to get through so my frustration brought me here, where it seems there are three cores ,one agree, one disagree and one sit out - well thats real life!

One of the main reasons, other than its looks, i bought this heli was because of the comments left here prior , upto and after its release.

Go and have a look at the synergy website cant see many of you guys ribbing me on there, seems you like this place too much!!


Bob J had taken the time to look on here so why can't we have a response from JK or TB i'll tell you why because they DESIGNED it i don't believe that they are synergy rc, you guys who are personal aquaintances will get help where you need it, same as i do with guys i'm friendly with within the "trade"

I'll take any abuse from anyone its only words and most of the time i can bother to spell mine, i'll continue to post any issues on here about whatever i want thats my right. And if they so bother you its quite simple don't look at posts by DROID



Have a nice day!!

Quotes may have been changed for my own amusement
09-17-2006 01:50 AM
 
 
Helinutnz
Elite Veteran
Location: below 42 South

yes but raising the issue and bashing the company or design are two different things Yah?
Raise the issue would be some thing like...."have you guys found a problem with the fit of the balls/links etc" so you know theres an issue to raise with the manufacturer and not Quote from droid on another post.......... "Too much slop!! Up to 1mm in my tail, 3mm in flybar to swash deflection. Are the balls too small or are the links too big??" and "Yeah great so .....

Synergy gonna send us some balls??"

Had you called them about the problem? Had you asked them to send you some replacement balls before leaping into text? Like I said it's ok to chat about possible problems to gauge how global an issue may be but posting with mad faces and an aggresive style is not needed. Not everyone knows the producers of this heli personally either and it appears that the synergy team are interested in total customer satisfaction. I am sure they would even be interested in hearing from you droid! Why should they reply here? this is just a forum and not a line of communication ...thats what emails and phones are for.

4 steps to go through.

1. talk to the company first (not on a forum but email or phone)
2. ask questions on the forum to others
3. discuss out comes
4. Get all pissy eyed if you get no joy.

You just went to step 4 in one move like a lot of others here do. It could probably be stopped at step 1!
09-17-2006 02:26 AM
 
 
heliman
Senior Heliman
Location: Fullerton, CA

I still believe that pinning or tapping and screwing the TT would have been a better design than what is currently offered. If I bought the N9, I would modify the design. I keep repeating that nothing is perfect; however, I still believe that there are certain parts that should not fail. From what I understand, the TT (not including the bearings) totals of 13 parts:

1 tube
2 inserts
2 collars
8 set screws

An R90 style torque tube with replaceable ends (such system was previously offered by Ricks) would total 7 parts and with greater reliability.
09-17-2006 07:03 AM
 
 
Helinutnz
Elite Veteran
Location: below 42 South

yeah and 12 of those parts wont break in a crash right. Also they have been using this system for the last couple of years while developing it right? So maybe it's in the manufacturing or user error. something that is fixable. and of course many never lost their helis to a pin that fell out in the raptor TT drive and had to modify it as well right?

so we all know you think it's a bad design yet you don't even own one or have any experience with one and yet you are on here running it down????? Just doesn't make sense does it.
09-17-2006 08:26 AM
 
 
heliman
Senior Heliman
Location: Fullerton, CA

Damn daddiesyacht, you're an angry f%ck. You've never make a judgement on a products' design until you own it, right?

We all look at competing products before we buy, make a decision on the merit of the design (and costs, availability, support, etc), and then buy the product that we deem is the best based on those criteria.

I've owned enough helicopters to know when a TT design could be simpler and more reliable.

You should chill.
09-17-2006 08:46 AM
 
 
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Synergy R/C Synergy N9 > I agree with Droid...
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