RunRyder - T-Rex combo

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Ace Hobby	.	Esprit Model	.	Thunder Power RC
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e-Align T-REX 450-500-600 > T-Rex combo

Jarod
Veteran
Location: USA

How hard is it to change a few words on a website? You must remember that your dealing with a organization that has a difficult time delivering promises to there customers. Why would anyone be surprised the misinformation is still displayed. That would mean that everyone they sold that combo to could now go to there credit card companies and prove they were ripped off by inaccurate descriptions. False advertising in product. I think thats enough proof to file a complaint. Go print up the page as evidence incase they ever do change it. That way you can call Visa and tell em whats up with there buisiness practices. You will get your money back most likely. Take it and spend it somewhere else.

01-05-2005 Over year old.

gotak
Senior Heliman
Location: Ontario, Canada

I am suprised that helihobby is even answering anything on this website. What with the feelings most people have of them.

Personally I have only ever ordered parts from them and they are ok on that. But looking at the combo I never found them to be temping they aways cost more then other places.

01-05-2005 Over year old.

Jarod
Veteran
Location: USA

If anyone needs a copy of that old site with the combo descriptions PM me I know where to get an old copy of there website if they change it. Thats a big "IF".

01-05-2005 Over year old.

Whirly-Girl
Heliman
Location: Penn Valley, CA

waiting...

I finally got someone on the phone yesterday. The replacement crystal was sent "but they don't have a tracking number" so they are sending another one. My orignal order was clear back on 11/29/04! I asked for a free heat sink for my motor for the wait...

Not holding my breath...

__________________________
Team Compass Models
Precision WhirlyCam
FCM

01-05-2005 Over year old.

HOMEPAGE

FemaleFlier
Heliwoman
Location: Canoga, CA USA

The change on the website was made , and I don't see why you would really need a copy of the old page because as I stated earlier I would be glad to change out the battery for you ( upgrade for free ) or get you another battery at a nice discount.

GWK- there must have been an acounting mistake there as we would never apply the much of a restocking fee on anything, I apologize for the mixup please give me the information and I will take care of it right away. Also that gearbox you are talking about is one and the same but the picture we have up of it looks like someone put the bearings in from the wrong side as they do go in from the inside .

Oragami-Sorry to hear about the major mishap, sounds like it must have happened a long time ago because I am the manager of customer service here and have been for quite some time and we would never under any circumstance treat someone like that. With all the custom builds we do these days there are certain warranties we stick to , to insure satisfaction. If it would be any kind of consolation I'd like to offer you a large discount on any one of our kits/parts/build whatever you would like ( that is if you want to order from us), but the offer is there.

NikkiC@Helihobby.com

01-06-2005 Over year old.

HOMEPAGE

Plummit
Heliman
Location: So Cal

I went up to the Heli Hobby store and was really surprised at the service! Instead of poor service and people trying to BS me they were actually nice, and if they didn't know the answer to a question they said so. Later I met the owner of HH and learned why they originally had so many complaints.

Being an internet company their business started growing faster than they could keep up. They hired at least one "employee" who dropped the ball on several orders over an extended period. By the time the owners found out their reputation was in the toilet.

Since that time they have hired better, more knowledgeable people who have a clue about what is happening, and they have bought an even bigger store-front that is enabling them to expand their business.

They usually have the parts I need and their prices are competitive. I've seen lower prices on some items at other places and I've seen way higher on others.

The bottom line is that you will never satisfy ALL the People All the time, but they are trying hard to make a difference.

And no, I don't receive any compensation for saying this. I just wanted the reporting to be a little more "balanced" and up to date.

regards

-Marc.

01-06-2005 Over year old.

Plummit
Heliman
Location: So Cal

Balbs wrote:
>>
GY401 + 9254 is $189.99 at heliproz
<<

That's funny, their web site says $219! Go figure!

regards

-Marc

01-06-2005 Over year old.

iron_xl
Senior Heliman
Location: Wisconsin

I have never personaly delt with because I was lucky enough to read all the postes there are about hell hobbie.I have never heard a good word at all period..So if this many people know how crappy they who's the poor suckers there ripping off to stay in buiness?All the poor souls just getting into the fine hobbie probly and if that keeps up where is the future of r/c heli's gonna go.I realy think run ryder should stop thinking about money and get them loosers off this site.nobody wants there crap and they keep tricking people that dont know any better,realy it makes us all look bad.We should start an ongoing post to inform people about who is good to deal with and the ones that ARE NOT<~~helihobbie....There are alot of very good dealer on here and I'm sure the don't want to be associated with CON artists that can't even design there own parts.......STOP THE MADNESS

GRAVITY SUCKS!

01-06-2005 Over year old.

jzeller
Senior Heliman
Location: Victoria, MN - USA

Just a counter-perspective. I've ordered stuff from helihobby many times and have never had an issue. I do considerable research before I buy anything and won't buy anything that I don't want. I don't like the helihobby packages so I don't buy them. But they have a good stock of replacement parts, loose parts, and bare kits, ship quickly, and have reasonable shipping rates.

John

01-06-2005 Over year old.

gwk
Senior Heliman
Location: Denver, CO

An Update

Nikki from HeliHobby PM'd me asking for details about my negative experience at HeliHobby.com. I PM'd her back with the information. We'll see what happens.

01-06-2005 Over year old.

Jarod
Veteran
Location: USA

I think the most important thing is to judge them by there actions past and present. Take it all into perspective and decide if there business is worth yours. I started this thread to point out some of the things I saw that concerned me. The Internet is still kind of a scary place to shop for some people. Your reputation is your bottom line. There are so many people out there whom have shared their bad experiences with me that it’s just a known thing in the hobby to stay away from that place. I’m glad they’re trying to respond to their customers better. I personally don’t need to touch the stove twice to know ill get burned. I think its great that RunRyder allows these types of discussions to bring people to the table so to speak. Maybe if they keep up this customer service level there reputation can change. A reputation is hard thing to change but I applaud your effort.

01-06-2005 Over year old.

buells2t
Heliman
Location: Henderson, NV

I have been buying from Helihobby for over a year now. I have bought 2 Helicopter kits (basic not combo) from them and a bunch of parts, including my T-Rex, the Align speed controller, Hacker motor, Hi-tec servos, and GWS receiver that I run in it.
They are great to deal with. Last year I received an order from them that was missing a crystal I had ordered, I dropped them a line and they sent the crystal to me right away.

my $.02

Mike

9 CAP
Raptor 50
TRex 450X, Align 400l, 13T Pinion, CC PHX 35
http://www.iamw.com/rc

01-06-2005 Over year old.

HOMEPAGE

Plummit
Heliman
Location: So Cal

>>
I have never personaly delt with because I was lucky enough to read all the postes there are about hell hobbie.I have never heard a good word at all period.
<<

You know, I just don't think that's very fair. You have never dealt with them yet you slam them because someone else on the _internet_ has posted about a problem. There are many "opinions" out there, but I am speaking from personal experience when I say that they have always done right by me - even when I screwed up!

One day I left a 60 amp CC ESC at the store after I paid for it.
David mailed it to me at no charge! Now thats service!

regards

-Marc

01-06-2005 Over year old.

Jarod
Veteran
Location: USA

I have dealt with them and there crap CNC parts. I have emailed and been ignored. Thats the consencous from everyone I hear. It totally different when you dealing with customers face to face. Im glad at their store they have good service. To their mail order service now thats another story as we have all heard. Not all of us can go to there store where they know you can return face to face to voice your opinions.

01-06-2005 Over year old.

flytech
Veteran
Location: Sunland, CA

i applaud you guys for stepping up and mentioning good/ok experiences. this thread sounds so vengeful that there doesn't seem to be any use in mentioning anything as all minds seemed to be set. i sent Nikki a pm to keep her spirits up from as many negative comments as she handles.

you guys should know that all their employees are like her. nice, diplomatic and helpful. i think their biggest challenge is keeping up with all the orders, service, etc nationwide and not goofing. as they've mentioned in the past, "growing pains".

sure their parts are not A+ quality. then just don't buy them. go on discussion groups to find out what parts are good or not just like you do with all other, non-helihobby equipment. i've mentioned this to the owner and who knows, maybe he'll change his machinist but at least he's aware. as someone mentioned in another thread, "don't buy them and move on with life".. i've bought quite a few parts as a newbie not knowing any better - i knew i was experimenting - i knew it was a gamble - i knew it was my fault.

sorry, but they really are good people, you should meet them. they're heli-geeks like us... all into the hobby/sport, go flying on wknds (some fly daily), tire from work daily, and some doing overtime (Nikki). and they do work. i hate to see them flamed like this because i do see them try. get off the helihobby flame-wagon and give'em a break.

another thing.. think about what they really do bring to the hobby.. think of how many people they've brought into the sport. all the interest.. and that chain reaction.. to other stores, competition, manufacturers making more parts, websites offering more documentation...

01-06-2005 Over year old.

HOMEPAGE

gwk
Senior Heliman
Location: Denver, CO

I am a newbie. Nikki was my first contact at HeliHobby. You are right...she is a hard worker, very knowledgeable and friendly. Maybe the reason my credit card account is $400.00 short really is an accounting error. I'll give her the benifit of the doubt. She was off the week I sent my Zoom stuff back. I did call and attemt to straigten things out. I did email and try to straighten things out. Numerous times....all to no avail. I did talk to the so called manager there. He should never have treated a customer the way I was treated. Shame on him.

I don't take posting on a forum like this lightly. I didn't post to bash HeliHobby. I posted because I think others should know about what happened to me so that the same thing won't happen to them.

Bottom line...I will give HeliHobby the benifit of the doubt. If they make things right I will do business there again. And it will all be because of Nikki.

01-06-2005 Over year old.

Plummit
Heliman
Location: So Cal

>>
It totally different when you dealing with customers face to face. Im glad at their store they have good service. To their mail order service now thats another story
<<

Just to clear one thing up, it wasn't "face-to-face" when I called up and said that I screwed up and left my ESC at the store. They still mailed it to me the next day, and didn't even charge me postage! Just sent it at THEIR cost. That saved me a 45 minute drive - each way.

One other thing, I've found that if you treat people the way you expect to be treated it works wonders. If you send nasty emails and call with a "bad attitude" it puts others on the defensive. That's just not a good way to get something done. FWIW

regards

-Marc

01-06-2005 Over year old.

Whirly-Girl
Heliman
Location: Penn Valley, CA

Update:

My RX crystal replacement did arrive last week...so HH has made the correction to my order. As for the free heat sink...haven't seen it yet.

The facts pertaining to my order:

PRO
HH did ship my initial order quickly,
I was charged correctly for my order, and
HH did replace an incorrect part with no added cost to me.
CON
A different receiver was swapped in for the one I originally ordered b/c they were out of stock,
The RX crystal brand was not changed to match the brand of RX that they swapped, and
The length of time it took for the replacement crystal was quite long - a little over a month due to "no tracking number" on original replacement shipment.

So, would I order from them again...maybe. I would have wait and see what their future feedback is. Good luck in your endeavors of changing the HH reputation Nikki. I sincerely hope you succeed.

Thanks for getting my order fixed up.

01-12-2005 Over year old.

HOMEPAGE

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2432 views

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e-Align T-REX 450-500-600 > T-Rex combo

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